Choose either the monthly membership where you pay as you go each month, or the 6 month prepaid membership where you have a one-time charge upfront. With both plans we'll prepare your first candle to ship as soon as you sign up. Then at the beginning of each month, you’ll receive a new candle. If you have chosen the monthly membership, you will be charged the monthly fee on the 1st of each month.
To ensure you get to experience the full breadth of our candles, HERETIC Founder & Perfumer Douglas Little carefully curates the featured candle for each month.
We accept returns for defective or damaged products only. Personal taste in candles is a subjective thing, therefore we cannot accept returns for products based on a dislike of the scent.
If your product arrived defective or damaged, we will gladly exchange it for a new one. Please email email@example.com to inform us of the problem. We might be busy preparing orders, but we promise to get back to you as soon as possible. Please allow 24 hours to receive a response from our team, excluding weekends and holidays.
Monthly members can cancel their membership at any time. You'll receive email notifications upon signing up and each month after that which will always include a link to access and manage your subscription account. Just be sure to cancel before the 1st of the month or you will be charged for the following month’s candle.
To cancel your subscription, you must login to your account and click “Cancel” in the “My Subscriptions” section. If you have any issues with cancelling, please email us at firstname.lastname@example.org.
Please email email@example.com to inform us of the problem. We might be busy preparing orders, but we promise to get back to you as soon as possible. Please allow 24 hours to receive a response from our team, excluding weekends and holidays.
Upon joining Wax Fetish, you’ll receive an email with a link to your Recharge account. There, you’ll be able to see your subscription, when the next shipment is, your shipping and billing information, the card on file, and for monthly subscribers you'll see the option to cancel or skip a shipment.
Of course! We think our candles are great gift items, too. If you decide to have us ship your candle to a gift recipient for any month, just log into your Recharge account. There you'll be able to change the shipping address for your next candle. Just be sure to do this before the 1st of the month when your order is processed. After it ships, you can change your address back to your own by going back to your account and changing the shipping address again.
Members on the prepaid 6 month membership plan will not be able to skip a shipment, but feel free to email us at firstname.lastname@example.org with any issues or concerns.
Monthly members will be able to skip a month at any time. Just log into your Recharge account via the link in your email confirmations. Within your account you will see a button that says SKIP SHIPMENT. Clicking on this button will show a pop up that allows you to skip your next charge/shipment and lets you know when your updated shipment date will be.
Unfortunately, at this time we cannot ship outside of the U.S. Additionally, we cannot ship to P.O. Boxes. If you are interested in HERETIC products and are outside of the U.S., please email email@example.com so we can try to find you a local retailer.
If you’re a new member and joined the club on any other day than the 1st of the month, you’ll be charged upon joining and that month’s candle will immediately be shipped.
After your first candle, we will ship your candles the 1st day of every month, so you should receive your new candle within the first week of each month.
After you are charged, you will always receive an email confirmation with tracking information. If you have not received one, please email firstname.lastname@example.org
If you are a 6 month prepaid member, you’ll have a one-time charge upon joining.
If you are a monthly member, you'll be charged for the first month's candle on the date that you sign up. After that, you’ll have a recurring charge on the 1st of each month, which will be the charge for that month’s candle.